Privacy Policy

Introduction

cobaltzenith GmbH ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our business process consulting services. We are the data controller for the personal data we process about you.

Data Collection

The data we collect may include personal information that you provide directly to us and information that is automatically collected when you visit our website. We collect personal data through various means including contact forms, email communications, phone calls, and website interactions.

Specifically, we may collect the following types of personal data:

• Contact information (name, email address, phone number, postal address)
• Company information (company name, job title, industry)
• Communication preferences and enquiry details
• Website usage data (IP address, browser type, pages visited, time spent on site)
• Technical information (device information, operating system, referring website)

How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, and your consent where required. We process your personal information for the following purposes:

• To respond to your enquiries and provide our consulting services
• To communicate with you about our services and business opportunities
• To improve our website functionality and user experience
• To comply with legal obligations and regulatory requirements
• To protect our legitimate business interests and prevent fraud
• To analyse website usage and performance for business improvement

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential. We may also disclose your information when required by law or to protect our rights and safety.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information from enquiries is typically retained for up to 3 years unless you request deletion or we have an ongoing business relationship. Website analytics data is generally retained for 26 months in accordance with Google Analytics default settings.

Your Rights

Under the General Data Protection Regulation (GDPR) and applicable data protection laws, you have the following rights regarding your personal data:

• Right of access to your personal data
• Right to rectification of inaccurate or incomplete data
• Right to erasure ("right to be forgotten") in certain circumstances
• Right to restrict processing of your data
• Right to data portability
• Right to object to processing based on legitimate interests
• Right to withdraw consent where processing is based on consent
• Right to lodge a complaint with a supervisory authority

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

International Data Transfers

As we operate primarily within the European Union, your personal data is generally processed within the EU/EEA. Where we use service providers outside the EU/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us using the following contact information:

Supervisory Authority

If you believe we have not handled your personal data in accordance with data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. In Germany, this is the Federal Commissioner for Data Protection and Freedom of Information (Bundesbeauftragte für den Datenschutz und die Informationsfreiheit) or your local state data protection authority.